Refunds Policy

In the unlikely event that you are unhappy with your membership or program, please read the information below about our cancellations and changes policy in relation to your monthly membership subscription.

Membership Subscriptions Refund Policy

Because The Sugar Hunter Membership Subscriptions are deemed to be monthly commitments, refunds are not usually* issued. Any member has the right to have their name deleted from the membership database at any time, but in this event there shall be no rebate of any part of the subscription already paid unless exceptional circumstances apply.

A refund of membership subscriptions will therefore usually only be made in circumstances where because of lead times, it has not been possible to prevent collection of a payment despite having been contacted by the member to cancel or amend their subscription prior to their monthly renewal date.

Whilst there is no entitlement, in the event of exceptional circumstances Clinicanutrition’s practice is to allow partial refunds based on the balance remaining, calculated on a pro rata rate to the end of the membership month.

If an individual pays for a membership subscription of The Sugar Hunter Program, they will have a 7 day ‘cooling-off’ period during which they have the right to cancel their subscription and receive a full refund. If you decide to cancel within the 7 days, we will refund your payment within 30 days of your cancellation. This clause complies with the EU Distance Selling Directive and is part of UK law under the Consumer Protection Regulations that relate to distance selling. This law applies to all UK based transactions where the consumer does not meet the vendor. These regulations do not govern contracts between businesses.

Access to the member area of the website at www.clinicanutrition.com is governed by a unique member username and password, which will be de-activated if a membership is cancelled.

Notwithstanding the above 7 day ‘cooling-off’ period clause, no refund will be issued if Clinicanutrition has reason to believe that a member has benefited by having had access to privileged member-only information and course materials, including downloading materials during the 7 day period.

Members wishing to cancel their subscription within the 7 day ‘cooling-off’ period should email [email protected]

* Subject to the personal member 7 day ‘cooling-off’ period clause set out in paragraph 4 above.


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